Privacy Policy

Cube Living Inc. (“Cube” or “we” or “us” or “our”) recognizes the need to protect the privacy of the personal information you provide to Cube with respect to your access and use of Cube’s website ( (the “Website”) or through Cube’s mobile and web applications (the Website and such mobile and web applications being collectively referred to as the Applications).


Therefore, we have adopted this privacy policy (the “Privacy Policy”), which sets forth, among other things, the type of information that will be collected, the purpose and use of the collected information, and your rights with regard to the collected information. This Privacy Policy governs how we collect and use your personal information wherever you use our Applications. By accessing the Applications, you are consenting to the collection and the use of your information by Cube, but only to the extent described herein.


Cube may make modifications, deletions and/or additions to this Privacy Policy (“Changes”) at any time. Changes will be effective: (i) thirty (30) days after Cube provides notice of the Changes, whether such notice is provided through the Applications user interface, is sent to the email address associated with your account or otherwise; or (ii) when you opt-in or otherwise expressly agree to the Changes or a version of this Privacy Policy incorporating the Changes, whichever comes first.

1. Protection of Your Information


We are accountable for the information in our custody. Therefore, when we collect or use your information, we will utilize commercially reasonable safeguards to ensure its protection. It should be noted that no security procedure is currently 100% effective. Should any breach of your Personal Information occur, we will inform you as soon as reasonably possible, as required by applicable law.

2. Type and Purpose of Collection


We collect information at various points in the Applications to facilitate its use by our customers. Specifically, two types of information are collected:


Non-Personal Information

Upon accessing the Applications, certain non-personal information will be automatically collected without your knowledge or consent, such as your IP address, location data (which is anonymous and where you log in through the Applications you will be asked if you consent to the Applications accessing your location, which can be updated at any time in your device settings) and the referring website (“Non-Personal Information”). We use Non-Personal Information to examine our traffic and to view how our customers use the Applications. This type of information will not allow you to be personally identified although we might be able to associate it with your account. For example, we use “cookies”, which contain only certain statistical information. For more information on cookies please see Section 11 below.


Identifying Personal Information

To utilize some portions of the Applications, you must first provide personal information that will allow you to be identified (Personal Information). This type of information will not be collected without your consent. The purposes of the collection of Personal Information are the following:

  • To fulfill your reservation of a home;

  • To send you a reservation confirmation;

  • To administer your account;

  • To inform your Landlord about your identity;

  • To assess the risk associated with your ability to pay your rent;

  • To assess the risk associated with your ability to behave in a correct manner and in accordance with the property rules you wish to rent;

  • To send you SMS messages when you are using the Applications in relation you use of the services we provide, for example, to provide support assistance;

  • To send you our newsletter provided you have not unsubscribed. You may opt out of such newsletter through using the unsubscribe link or by contacting us at;

  • To establish a relationship with you;

  • To facilitate your service with our affiliated service providers;

  • To anticipate and resolve problems with your service;

  • To understand your needs and desires vis-à-vis the Applications;

  • To update you on changes to our services or products, including new promotions provided that you have not unsubscribed. You may opt out of such notifications through the unsubscribe link or by contacting us at


We expressly acknowledge that we will not use your Personal Information for any other purposes without your consent. Further, we will only collect Personal Information to the extent necessary for the above mentioned purposes. The Personal Information we collect will vary depending on how you are using the Applications, but may include, without limitation: (i) your name, mailing address, phone number and email address; (ii) credit card information and charge history; (iii) unique identifiers such as user name, account number and password; (iv) preferences information such as product or content interests, communication or marketing preferences; (v) device information and data; (vi) reservation history (vii) Linkedin, Google, Twitter and Facebook identity.

Additionally, Personal Information may be used and disclosed to the extent Cube may deem reasonably necessary to enforce the terms of any agreement between you and Cube, or to protect the rights, property or safety of any person or entity.

3. Right to Examine Information


You have the right to examine any of your Personal Information that we collect. Should you wish to examine such information, please send us a written request to In certain cases, we may not be able to provide you with access to all of your Personal Information (ex: if the information also pertains to the Personal Information of another user).

4. Withdrawal of Consent


You may withdraw your consent to the collection of Personal Information at any time by sending a written request to Cube (please see below). Upon receiving notice that you have revoked your consent, we will stop using your Personal Information within a reasonable time, which will vary depending on what information we have collected and for what purpose. Please note that we will send you an email confirmation upon receipt of your request. If you do choose to withdraw such consent, your experience on the Applications may be diminished, or you may simply not be able to use the Applications.


Cube Living, Inc

4352 avenue Charlemagne

Montreal, Canada


Contact email:

5. Sharing Information


We will not sell, rent or disclose to outside parties the information we collect and save except that we may share the collected information with other parties as follows:


  • Affiliated Service Providers: We have agreements with various affiliated service providers to facilitate the functioning of the Applications, with whom we may share the information we have collected. For example, we may share your credit card information with the credit card service provider to process your purchase. All administrative service providers that we use are required to have the same level of privacy protection as we have, and therefore we expect that your information will be handled with the same level of care that we employ.

  • Where required by law: We may share the collected information where required by law, specifically in response to a demand from government authorities where such demand meets the legal requirements.

  • Statistical Analysis: We may share Non-Personal Information and aggregated information with third parties, including but not limited to for advertising or marketing purposes. No Personal Information will be shared in this manner.

  • Transactions: In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where Personal Information may be disclosed or transferred as one of our business assets.

  • Cube offices and operations: We may share Personal Information and Non-Personal Information with our offices and operations based outside your local country in order to provide you with our services and for our own operational processes.

6. External Links


The Application contains links and references to other websites. We are not responsible for the collection, use and disclosure of information, or the privacy practices of such websites, and we expressly disclaim any liability relating thereto.

7. International Transfer


Both Personal Information and Non-Personal Information you submit via the Applications is sent to us and will processed in Canada and the USA and stored on secure servers located in the USA. Such information may also be transferred by us to our offices and third parties mentioned in the circumstances (see Section 5 above). The countries concerned may not have similar data protection laws to your country. Where we transfer your information out of your jurisdiction we will take reasonable steps to ensure that your privacy rights continue to be protected. By submitting your information to the Applications, you agree to this storing, processing and transfer.

8. Payment processing


Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted over the internet. Payments made on the Applications are made through our payment gateway provider, Paysafe. You will be providing credit or debit card information and bank account information directly to Paysafe which operates a secure server to process payment details, encrypting your credit/debit card information and bank account information and authorising payment. Information which you supply to Paysafe is not within our control and is subject to Paysafe's own privacy policy and terms and conditions.

9. Terms and conditions


This Privacy Policy is incorporated into and forms part of the Terms and Conditions, which you agree to when accessing and using the Applications, and which can be found here:

10. Persons Under 18


The Applications are not marketed toward persons under the age of 18. If Cube discovers that it has inadvertently collected Personal Information about individuals under the age of 18, it will promptly delete such information.


11. Cookies


Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

  • Understand and save user's preferences for future visits.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.


If users disable cookies in their browser:


If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.